Resources for Consumers

A listing of consumer agencies publications and resources.

Australian Competition and Consumer Commission

• ACCC website
• Fairstore - A best practice guide for stores serving remote and Indigenous communities
• Fairstore - For Consumers
• Indigenous art and craft: Thinking of buying Indigenous art
• Unconscionable conduct in the Indigenous art and craft sector

Australian Securities and Investments Commission

• ASIC’s Indigenous website
• Dealing with Book Up
• Super and us mob
• Moola talk comic
• Your Money Starter web page and publication (PDF 6.4MB) - Your Money Starter is a financial literacy resource for secondary schools. It includes interactive learning, teacher's resources and fact sheets. Suitable for students from Year 9 to 12, Your Money Starter is linked to State and Territory curricula and the National Consumer and Financial Literacy Framework.

Australian Capital Territory

• ACT Office of Fair Trading website http://www.fairtrading.act.gov.au/
• Door to Door Trading - a guide for consumers http://www.fairtrading.act.gov.au/Consumers/door_to_door.htm
• Reality Check - a real estate guide for buyers and sellers in the ACT www.fairtrading.act.gov.au/Real%20Estate/REALiTY%20Check.pdf
• Renting Book - a guide to your rights and responsibilities as a tenant or property owner or real estate agent issued under the Residential Tenancies Act 1997 www.fairtrading.act.gov.au/rentbook/renting%20book%202006.pdf
• Scams and Consumers - what to look out for in regard to scams www.fairtrading.act.gov.au/pubs/Other/Brochures/scams_consumers.pdf
• Surviving and Thriving - a resource for people on low incomes within the ACT and surrounding districts www.fairtrading.act.gov.au/CARE.htm
• Right it- Write it - provides examples of letters that can be used as the basis for resolving problems or disputes with traders www.fairtrading.act.gov.au/Right%20It%20-%20Write%20It%20Press.pdf
• Consumer Guide for Seniors- provides information to help people make good purchasing and financial decisions www.fairtrading.act.gov.au/Senior_Guide.pdf
• Indigenous Consumer Guide

New South Wales

• The Office of Fair Trading indigenous website www.fairtrading.nsw.gov.au/indigenous.html
• Fair Go: How Fair Trading can help Aboriginal and Torres Strait Islander People
• Mad choices: the indigenous youth guide to getting a fair go
• Indiegnous publications www.fairtrading.nsw.gov.au/corporate/publications/publications_aboriginal.html

Northern Territory

• The Department of Justice, Consumer Affairs Indigenous website www.caba.nt.gov.au/justice/consaffairs/indigenous.shtml

Queensland

• The Department of Justice and Attorney-General, Office of Fair Trading’s Indigenous website www.consumer.qld.gov.au/oft/oftweb.nsf/AllDocs/RWP191EE0B10DAD82314A25709F0007BCE9?OpenDocument&L1=Consumers
• Fair Go Guide (Getting a fair go when spending your money)

South Australia

• The Office of Consumer and Business Affairs is a division of the Attorney-General’s Department.
• Talk about shopping - a simple guide to help you understand your rights as a consumer.

Tasmania

• Consumer Affairs and Fair Trading is a division of the Department of Justice and its website /www.consumer.tas.gov.au/about_us
  

Victoria

• Consumer Affairs Victoria is located within the Department of Justice and its website www.justice.vic.gov.au/wps/wcm/connect/DOJ+Internet/Home/Consumer+Protection/
• CAV’s website for Indigenous consumers
• CAV fact sheets
  

Western Australia

• The Department of Commerce, Consumer Protection's Indigenous website www.commerce.wa.gov.au/ConsumerProtection/Content/Indigenous_consumers/index.htm
• Indigenous Consumers Count 
• Renting a Place in WA:
• Getting a Place in WA - A guide for Indigenous people looking for housing
  www.commerce.wa.gov.au/cp/dev_publications/tenancy_notes/Getting_A_Place.pdf
• Keeping a Place in WA - A guide for Indigenous people in both private and Department of Housing and Works rental housing
  www.commerce.wa.gov.au/cp/dev_publications/tenancy_notes/Keeping_A_Place.pdf
• Leaving a Place in WA - A guide for Indigenous people in both private and Department of Housing and Works rental housing
  www.commerce.wa.gov.au/cp/dev_publications/tenancy_notes/Leaving_A_Place.pdf