Key National Indigenous Consumer Strategy Documents

Consumer Agencies Publications and Resources

Australian Competition and Consumer Commission

The ACCC's website is located at:
http://www.accc.gov.au/

Publications

Fairstore - A best practice guide for stores serving remote and Indigenous communities

Fairstore - For Consumers

Indigenous art and craft: Thinking of buying Indigenous art

Unconscionable conduct in the Indigenous art and craft sector

Australian Securities and Investments Commission

You can find the link to ASIC’s Indigenous website at:
http://www.fido.gov.au/fido/fido.nsf/byheadline/Indigenous+resources?openDocument

Publications

Dealing with Book Up

Super and us mob

Moola talk comic

Australian Capital Territory

The ACT Office of Fair Trading website is located at:
http://www.fairtrading.act.gov.au/index.htm

Door to Door Trading - a guide for consumers
http://www.fairtrading.act.gov.au/Consumers/door_to_door.htm

Reality Check - a real estate guide for buyers and sellers in the ACT
http://www.fairtrading.act.gov.au/Real%20Estate/REALiTY%20Check.pdf

Renting Book - a guide to your rights and responsibilities as a tenant or property owner or real estate agent issued under the Residential Tenancies Act 1997
http://www.fairtrading.act.gov.au/rentbook/renting%20book%202006.pdf

Scams and Consumers - what to look out for in regard to scams
http://www.fairtrading.act.gov.au/pubs/Other/Brochures/scams_consumers.pdf

Surviving and Thriving - a resource for people on low incomes within the ACT and surrounding districts
http://www.fairtrading.act.gov.au/CARE.htm

Right it- Write it - provides examples of letters that can be used as the basis for resolving problems or disputes with traders
http://www.fairtrading.act.gov.au/Right%20It%20-%20Write%20It%20Press.pdf

Consumer Guide for Seniors- provides information to help people make good purchasing and financial decisions
http://www.fairtrading.act.gov.au/Senior_Guide.pdf

Publications

Indigenous Consumer Guide

New South Wales

The Office of Fair Trading is located within the Department of Commerce and its Indigenous website can be found at:
http://www.fairtrading.nsw.gov.au/indigenous.html

Publications

Fair Go: How Fair Trading can help Aboriginal and Torres Strait Islander People

Mad choices: the indigenous youth guide to getting a fair go

The publications can be accessed at:
http://www.fairtrading.nsw.gov.au/corporate/publications/publications_aboriginal.html

Northern Territory

The Department of Justice, Consumer Affairs Indigenous website can be found at:
http://www.caba.nt.gov.au/justice/consaffairs/indigenous.shtml

Queensland

The Department of Justice and Attorney-General, Office of Fair Trading’s Indigenous website can be found at:
http://www.consumer.qld.gov.au/oft/oftweb.nsf/AllDocs/RWP191EE0B10DAD82314A25709F0007BCE9?OpenDocument&L1=Consumers

Publications

Fair Go Guide (Getting a fair go when spending your money)

South Australia

The Office of Consumer and Business Affairs is a division of the Attorney-General’s Department and its website can be found at:
http://www.ocba.sa.gov.au/

Tasmania

Consumer Affairs and Fair Trading is a division of the Department of Justice and its website is located at:
http://www.consumer.tas.gov.au/about_us

Victoria:

Consumer Affairs Victoria is located within the Department of Justice and its website is located at:
http://www.justice.vic.gov.au/wps/wcm/connect/DOJ+Internet/Home/Consumer+Protection/

Click here for CAV’s website for Indigenous consumers

Publications

Fact sheets can be found here

Western Australia

The Department of Consumer and Employment Protection’s Indigenous website can be found at:
http://www.docep.wa.gov.au/ConsumerProtection/Content/Indigenous_consumers/index.htm

Publications

Indigenous Consumers Count

Renting a Place in WA:

Getting a Place in WA - A guide for Indigenous people looking for housing
http://www.docep.wa.gov.au/cp/dev_publications/tenancy_notes/Getting_A_Place.pdf

Keeping a Place in WA - A guide for Indigenous people in both private and Department of Housing and Works rental housing
http://www.docep.wa.gov.au/cp/dev_publications/tenancy_notes/Keeping_A_Place.pdf

Leaving a Place in WA - A guide for Indigenous people in both private and Department of Housing and Works rental housing
http://www.docep.wa.gov.au/cp/dev_publications/tenancy_notes/Leaving_A_Place.pdf